Client Services Partner (Remote) - Evoke Learning
About Evoke Learning
Evoke is a virtual learning and wellness centre that supports students (Grade One through to postsecondary) striving to achieve their full academic potential and enhance their social-emotional well-being. Our tutors, academic strategists, and professional coaches are dedicated to creating a student-centred support model using holistic approaches informed by current cognitive science. We understand that everyone’s learning journey is unique, and we consider the student to be the expert in their own life. The Evoke network is a community that puts students first.
Evoke works with many types of students, including:
- Those who are struggling academically
- Individuals diagnosed with learning disabilities, ADHD, and/or giftedness
- Students who are underperforming and have much greater potential to achieve their goals
- Learners who require intensive instruction or additional time to process information without feeling stigmatized in the classroom
- Students who can complete academic work but need to acquire strategies and time management skills to increase their success
- Students with extraordinary goals
The Role
Evoke Learning is looking for a dynamic and motivated client services partner (CSP) with strong people skills to lead our front of house, build client relationships, and provide excellent customer service. Under the guidance of Evoke's directors, the client services partner will facilitate Evoke’s front-of-house, respond to enquiries and requests for consultation, support program marketing initiatives, promote student programming and move clients into service. This position is part-time, 25 hours per week, Monday to Friday.
Responsibilities
- Respond to email and phone inquiries.
- Schedule and facilitate consultation calls, help inquiring clients discover how Evoke Learning's programs can help.
- Manage client database systems.
- Provide client stewardship, follow-up and customer service.
- Assume responsibility for managing and nurturing client relationships, with the goal of ensuring client satisfaction, loyalty, and long-term success.
- Help to market and promote student programming and Evoke services.
- Support seasonal marketing campaigns.
Qualifications and Required Skills
- Postsecondary education in marketing, education administration, sales management, business, or a communication related field.
- Previous work experience in client care, sales, education administration, business development, customer or client services.
- Enhanced relationship building skills.
- Excellent communication skills, both verbal and written.
- Ability to learn quickly and adapt in a multitasking, fast-paced, and changing environment.
- Excellent organization and time management skills.
- Proficient with technology, including Google application software and Cloud document storage platforms (Sync, Dropbox).
- Exceptional telephone skills, interpersonal skills, attention to detail, and problem-solving skills.
At Evoke, we value diversity, equity, and inclusion. We are committed to providing a safe, welcoming, and inclusive environment for all our clients, contractors, and employees. We encourage applications from all qualified individuals and will consider all applicants for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected factors.
Thank you for your interest in Evoke Learning. We look forward to hearing from you!
Salary:
$22.00-$25.00 per hour
Some flexibility with hours:
- Must be available a minimum of 2 nights a week until 7pm ET
- Peak hours are 11am – 1pm and 4-7pm ET
Benefits:
- Casual dress
- Paid time off, including sick days
- Work from home
Schedule:
- Monday to Friday
- No weekends
Work Location: Remote
Job Type: Part-time
Part-time hours: 25 per week
Salary: $22.00-$25.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- Paid time off
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- What qualities do you believe help make someone effective at client stewardship?
- What makes you the best candidate for this position?
- Are you available to commit to a one-year employment contract?
- When are you available to start?
Education:
- Bachelor's Degree (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: Remote
Expected start date: 2023-06-05
